NIS did not deem it necessary to contact me
I am a 79-year-old pensioner who, in order to minimize the possibility of contracting Covid-19 or its mutated variants, applied in January 2021 to the NIS requesting that my pension be paid into my bank account. I am writing this letter to illustrate the lack of interest/empathy from the NIS leadership.
I have been informed that the payment of the pension to my bank checking account will start in April 2021. Unfortunately, due to continuing medical problems, it has become necessary for me to seek treatment abroad, and not at the expense of the NIS. As a result, I failed to check the status of my account. However, as required, I submitted my life certificate for July 2021 and upon returning to Guyana at the end of December 2021, I submitted my life certificate for January 2022. Luckily the INS staff member , who processed my life certificate, mentioned that my pension was not being paid to the bank because the bank did not recognize the account number used on the NIS payment voucher. I asked who within the NES I should speak to in order to determine what should be done to correct this situation. I was given the finance manager’s phone number and as a result I made several calls to this number which was always busy. So I accessed the NIS website and called the CEO’s office, but again the phone numbers were either busy or ringing. Even though I went to the always very crowded head office, I didn’t know who to talk to.
Fortunately, in early February 2022, I was able to speak with a caring person for assistance (CIA) who was able to verify the incorrect bank account number used by the NIS on the payment voucher that was submitted to the Bank to initiate the pension payment in April 2021. I immediately contacted the Bank and requested that they write to NIS giving the correct number of my bank account. This was done by the Bank’s letter, addressed to the NIS Pensions Officer, dated February 8, 2022. Editor, the application form I completed and submitted to NIS asked for my home address, landline number and my cell phone number and email address. So NIS had all the information they needed to contact me, when the bank rejected their voucher, so I could help resolve the issue. Yet as of today, a year after being informed that my pension payment to the Bank would begin, NIS management has not deemed it necessary or desirable to contact me.
E. Lance Carberry, AA